New Student Gateway Registration: Helpful Hints & FAQ
Who can use this system?
The New Student Gateway will be open beginning April 15, 2019 for pre-registration for the 2019-20 school year for all students entering CCSD schools for the first time and for all new students enrolling in CCSD for the remainder of the 2018-19 school year. Parents who missed the window for online kindergarten registration in March also can register their children using the New Student Gateway. Only a parent or legal guardian, living in Cherokee County at the same address as the student, may enroll a student. The dreaded “first-day forms” for all students has been replaced with a similar online process that opens this summer for the start of the new school year.
What if I don’t have access to a computer/Internet?
Please contact the school your child will attend to schedule a time to come in and use a computer there.
Why do I need to come in person to the school?
Schools are legally required to collect copies of specific documents in order to enroll students. You’ll be bringing those in person so they can be verified by school front office staff (and scanned and uploaded into the system if you have not done so at home). Completing the online registration process at home at your convenience will save you time, and part of that process will include making the appointment to bring in your child’s documents.
What documents do I need to bring to the school? Can’t I just scan them in and email them?
Here is a link to the list of documents you will need to bring to the school. Even if you have the ability to scan and upload them into the system from home, you must bring these records in person so they can be verified by front office staff (if you do not have the ability to scan them in from home, the staff will scan them into the system while you wait and return the originals to you).
How does the system work?
The system is very easy to use and begins with you creating a username and password. You then will click through fillable pages to collect basic information about you, your child and your emergency contacts in order to complete the enrollment process. You will select your child’s school from a drop-down menu (if you do not know your child’s school, please see our online boundary maps here). After completing the last page and scanning and uploading your legally required documents, you will be prompted to schedule an appointment to bring the legally required documents to the school so they can be verified and your enrollment completed. During this appointment, your records will be verified by the front office (if you do not have the ability to scan and upload your records from home, the front office staff will do this while you wait).
How do I scan and upload my documents?
You can use a scanner, smart phone or tablet to capture images of your documents and save them onto your computer. At the end of the online process, you will have the option of uploading these records; the system will walk you through the steps to do this. Files types that are supported are: jpg, gif, png, pdf, xls, xlsx, doc and docx. Once you complete the process, you will be provided with a pdf file of your forms.
What if I forget my password?
If you enter your email address when you create your account, the system will allow you to easily reset your password yourself.
Is the system available in Spanish?
Yes; if you need additional assistance, please contact the school your child will attend, so it can provide an interpreter/translator.
How long does it take?
The online registration process takes about 15 to 20 minutes; the appointments also will be about the same length… your legally required documents will be reviewed and verified (and scanned and uploaded, if you did not do this from home). If you need to stop before completing registration, you can save your information to finish the process at another time.
What if I need to register siblings?
You will need to register each of them separately online (the process will be quicker for siblings after registering the first child), but you only will need to go to each school once to bring in your records. If you have any issues with the system allowing you to make one appointment for siblings at the same school, please call the front office of the school they will attend, so the staff can note your situation and be prepared for your appointment.
Can I fill the forms out using a smartphone?
While the system is web-based, using a laptop or desktop computer or tablet to complete the online forms is recommended for best results.
What if I need to stop and finish later?
You can save your work and return to the file to complete it. When you log back in to complete it, the system will open on the start page, but you only need to click ahead to where you stopped. The information you submitted will be saved.
What does a red asterisk mean?
It means you’re required to answer that question/provide that information.
What if my street address doesn’t pop up when I start typing?
It means your address is not in our system for various reasons, such as it being a new street. Choose “Other” in order to type the information in yourself in the additional fields that are added to the Gateway to enter street number, street name and street type.
What if I need to apply for Free or Reduced Lunch?
A link to that application is included in the online system. You will need to know your household income in order to complete the application. If you are registering multiple children, you only need to complete one form for your family.
How do I ensure everyone who needs to receive emergency notifications gets them?
Enter your contacts in order of priority and note whether you want the contact to receive email notifications. Our notification system can send emails and texts to four contacts per student and make automated phone calls to eight contacts per student. You additionally will need to subscribe to our School Messenger system in order to receive texts; instructions are posted here.
Who can I contact if I need help?
Please contact the front office of the school your child will attend for help with questions about: general enrollment information, legally required documents, making an appointment to use a computer at the school and/or receive assistance from an interpreter/translator. If you have a question in regard to technical help with the Registration Gateway system, please email EnrollmentSupport@cherokeek12.net.